Trezor is reviewing and reducing its network of resellers after reports that some customers who bought Ledger devices through a Malaysian vendor lost cryptocurrency. The Prague-based hardware-wallet manufacturer said the move was precautionary and stressed that there is no evidence its own devices have been compromised.
According to Bitcoin Magazine, Trezor said in a post on X on Tuesday that it was checking the vendors with which it works. The company described the decision as a preventive measure taken “out of an abundance of caution.”
What happened to the Ledger devices
Ledger began investigating last week after customers in Southeast Asia reported losing funds following purchases from CryptoBilis, a reseller based in Malaysia. Ledger later said that one affected device contained an unauthorized hardware implant.
The company said the implant was capable of reading a wallet’s seed phrase when the phrase appeared on the device. A seed phrase is the sequence of words used to restore access to a cryptocurrency wallet, making its exposure a serious security concern.
Ledger said on Tuesday that, so far, only devices sold through CryptoBilis had been linked to lost funds, and that it had confirmed an unauthorized implant in only one affected user’s device. Additional reports of apparently tampered devices have appeared on social media, but Ledger said it had not established that they were connected to the incident.
The value of the losses remains disputed. Blockchain investigator Specter said about $86 million had been drained, while Ledger said it had not confirmed either the total number of affected users or the total amount lost. The company cautioned that figures circulating online came from third parties and had not been fully verified.
CryptoBilis has stopped selling devices. Ledger advised customers who purchased from the reseller not to set up their wallets and to contact Ledger’s support team. Ledger did not respond to Bitcoin Magazine’s questions.
A wider run of hardware-wallet security incidents
The episode comes amid several security problems involving hardware-wallet companies and their service providers. In July, hackers stole close to $120 million in bitcoin from Coldcard users after a firmware bug caused faulty seed generation, according to the source material. Coinkite, the Canadian company behind Coldcard, said the flaw allowed attackers to guess seed phrases.
Trezor itself reported last month that details belonging to nearly 81,000 customers had been exposed after a data breach involving a third-party fulfillment partner. Earlier this year, customer information obtained through Ledger’s payment processor, Global-e, was used to send phishing emails.
Trezor’s latest reseller review concerns its distribution chain, not a reported compromise of its devices. The company said there was “not a single piece of evidence” that Trezor hardware had been compromised.
Moneyiar market picture
Moneyiar market data at 20:49 on October 13, 2026, showed Bitcoin at $83314.888441825, up 0.36% over 24 hours but down 2.7% over seven days. edgeX stood at $0.3336301999, down 5.29% in 24 hours and 25.35% over seven days.
Aethir was priced at $0.0062135874, gaining 0.18% over 24 hours and falling 13.78% over seven days. Rain traded at $0.0100096357, down 3.81% over 24 hours and 13.29% over seven days.
